Buy Piano Music at PianoatPepper.com

Main office: 2480 Industrial Blvd, Paoli PA 19301 Fax: 1-800-260-1482 Call: 1-800-345-6296

Please select the appropriate tab to find the best answer to your question. If the category below is not the one you are looking for, please contact us.

My Account
Orders/Shipping
Returns
Technical
Services
Contact Us

My Account:

Address Change

Check Order Status

Account Balance Inquiry

Invoice/Statement Reprint Request

I Forgot My Password

I Can't See All of My Accounts

Billing Questions

Unsubscribe from e-Club

Shipping:

Track Your Order
Check the shipment status of recent orders using our Order Tracking option. Only orders shipped via UPS or FedEx are eligible for tracking.

View Shipping Rate Information

Report an Error with my Order

Check Order Status

Ordering

Ordering:

Place an Order

Place a Rush Order

Order By Catalog Number

Report an Error with my Order

Check Order Status

Returns

Pepper^® has the best guarantee in the business!
If you are not fully satisfied with the music you purchased from us, simply return it!

Is there a problem with your order? If there is a problem with your order or you need to make a product exchange, we need to speak with you to ensure you have a satisfactory resolution. Please contact our customer service representatives at 800-345-6296 or via email at satisfaction@jwpepper.com

Things to know:

Always return a package via a traceable method. We are not able to credit returns that aren't received by our warehouse.
You are responsible for return postage on returns.
Your credit will be made available to you once we have received and processed your return.
Always include an invoice from your order. (Need a copy? Use our Invoice Reprint option.)
No authorization is required for your return, but including information ensures an accurate and speedy credit of your return. You may return multiple orders in one box.
You will receive a separate credit per invoice. Returns for items paid by credit card will be credited to that card.

Choose the best option for you:

I have the original package

Affix the return label provided in your package
Enclose a copy of the invoice
Return via a traceable method

I want to be specific about what I'm returning

Login to access your account history. You will then see your account(s) displayed below.
Select your order(s) and adjust the return quantity to match your return
Submit your request and receive return documents via email
Affix the return label and enclose documents with your return
Return via a traceable method

Making a return for someone else, or not registered on our site? Create a list of items being returned

Follow this link to our returns form.
Print the form and include it in your package

Or
Click the SUBMIT button when finished. You will receive an email containing the official return document and label. You will be notified via email when we have received your package.

Return via a traceable method

Technical Issues:

e-Print/Scorch Viewer	MP3 Audio
e-Print/Music Rain	Score Images
Orders / Registration	Account Services
Music Lists

Click the links above for more information.

If the solutions above did not assist you with your question or problem, please use the form below to contact us with your specific issue. Please be as descriptive as possible. Thank you.

Pepper^®'s Unique Services...

Welcome friends both old and new! Music has been our passion at Pepper^® for over 132 years; and our commitment to service is stronger than ever.

Pepper^® brings the world of piano music to your door year-round with our catalogs, websites, and online music clubs. Our many services make Pepper^® the preferred music store for piano teachers.

What makes Pepper^® so special is our people. You simply can't find a more helpful, knowledgeable, and dedicated group of people to serve you. We're committed to bringing you the music you need, when you need it.

There are three ways to find the very best sheet music on the market:

Browse our online catalog
Pepper^®'s online catalog features titles hand picked by our editors. To access the online piano catalog, put your cursor over the piano music categories across the top of each page. Just click on the category of interest to see a select list of titles.
Search our database of piano titles
If you are looking for a specific title and don't find it in our online catalog, try searching by keywords from the top left of the page. Simply put your information into the Keywords field at the top left and click "Search".

Unique services

Free shipping
For orders of $50 or more at PianoAtPepper.com.
Fast delivery
We stock titles in 15 locations throughout the U.S.
Order by 3:00 p.m. and we'll ship it to you the same day.
100% Satisfaction Guarantee
Return your purchase for credit or a full refund, if you're not completely satisfied.
No questions asked.

Special services for piano teachers

Once you've established your business account with us, you may take advantage of the following services:

Order on approval
Order one copy of as many titles as you'd like. You review the music for 30 days and only pay if you decide to keep it.
Direct billing
Open up a personal account and receive a bill with each shipment. You'll then have 30 days to pay from that bill.

Resources

Basic Library
The Basic Library indicator highlights works that have stood the test of time and become standards of piano literature and piano pedagogy. They stand out above the rest for their musical soundness and popularity with pianists.
Editors' Choice
The Editors' Choice symbol is used to designate new titles that are the best of what our editors have seen this year. They have been selected as valuable new additions to the piano repertoire, and are worth your consideration.
Pepper^® Levels
Since publishers have varying definitions for leveling, our editors have created one standard "Pepper^® Level." You'll find Pepper^® Level abbreviations next to the price of each product we advertise on PianoAtPepper.com. Just click on the one or two-letter abbreviation to see our definitions. Click here to see grade definitions.
See the Music
Page scans are available for many of PianoAtPepper.com's advertised titles to help you evaluate the product before purchase. Simply click on the "See the Music" link next to the item listing to view a page or two of the book or sheet. Each publisher represented has given J.W. Pepper & Son^®, Inc. their permission to post cover and page scans of their product. These scans are for promotional purposes only. All rights reserved.

Frequently Asked Questions

Who is J.W. Pepper^®?
Click here for the history of J.W. Pepper^®.

Who do I contact if I have technical questions on how to use PianoAtPepper.com?
Feel free to email us at support@jwpepper.com. Our technical email cues are monitored Monday-Friday 8:30am to 5:00pm (EST). You will receive a reply within 24 hours (excluding weekends).

How do I place an order?
There are several ways to place an order: online at PianoAtPepper.com, by phone, by fax, by mail, or by walking into one of our 15 branches across the country.
Orders of $50 or more on PianoAtPepper.com and you won’t be charged shipping.

Call us toll-free: 1-800-345-6296.
Fax us toll-free: 1-800-260-1482.
Mail your order:
J.W. Pepper & Son^®, Inc.
P.O. Box 850
Valley Forge, PA 19482

How do I track my order once I’ve placed it?
Orders shipped via UPS or FedEx are traceable. Just click on the “Order Tracking” box at the top of the PianoAtPepper.com homepage. Enter your email address and password and you will have access to all your past orders. You’ll be able to see your past invoices and track your package(s), right from PianoAtPepper.com.

How do I return an order?
Simply send back the items you don’t wish to keep, using the return label you received with your order. Once we receive your returned items, we’ll credit your account.

How do I submit photos for inclusion in Pepper^® catalogs and promotions?
Our print and online catalogs and promotions often feature Pepper^® customers. Click here to find out how you, your performing group, or your students may be featured.